Guests will be subject to sanitization of hands and luggage and do a temperature check upon check in and/or entering the lobby.
Rooms are usually cleaned daily, however due to COVID-19 considerations this can be done upon request. Please let us know your preference before or upon check-in. Housekeepers MUST wear a mask at all times, and gloves when in rooms.
All devices and surface areas are sanitized when the suites are cleaned.
Wearing of Masks
Masks must be worn in common areas at all times.
Quarantine – all persons, entering the island must self-quarantine for 14 days whether they are experiencing symptoms or not.
Housekeeping will facilitate an exchange of linens and towels upon request, during your quarantine period we ask that you place your used linens and towels in the hamper provided and place your garbage by the door for collection.
Additional items, once requested will be placed by your exchange area where you will collect.
All gatherings MUST follow the protocols outlined in the Disaster Risk Management Act. Especially, but not limited to, to number of guests and staff allowed, social distancing, sanitization and curfew restrictions.
Persons under the age of 18 must be accompanied by a legal guardian/parent.
Whilst we love pets at Pulse Rooms, we unfortunately are unable to accommodate them.
Bookings made on the website can be both changed or cancelled here. Bookings made directly with the hotel cannot be changed/cancelled via the website. Please contact the hotel on telephone number 876-968-1089.
No, you must book by prepaying your reservation.
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
Contact the hotel for assistance with your booking confirmation on 876-968-1089.
Contact the hotel for assistance with your reservation number on 876-968-1089.
You can check in from 3:00 pm. If you arrive earlier, you can store your baggage in the hotel's baggage area until your room is ready. If the room has been cleaned and is ready before 3:00 pm, you may have access to the room earlier. Please be aware of our additional charge for early check-in. It’s free and subject to availability if you booked your stay directly on our website pulseleisurejamaica.com. Early check-in is from 10:00 am and the price is USD10. For bookings made directly on our website, pulseleisurejamaica.com, it is free of charge.
The room is yours until 12:00 pm on your day of departure. If you wish to check out later than 12:00 pm, please contact reception. Please be aware of our additional charge for late check-out. Late check-out is until 4:00 pm and the price is USD20.
You can pay with the same cards that are accepted at reception; Visa or Mastercard.
Your receipt is sent electronically as a PDF to your e-mail address by 12:00 pm at the latest, on your departure day. If you do not receive your receipt by e-mail after check-out, please contact the hotel.
If you haven't received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
You must leave your room key at reception. Keys must be marked as received.
The cost to replace your room key is US$35. This must be paid to reception before you are able to check out.
We are happy to answer your questions, please fill out the following form or contact us via telephone number 876-968-1089.